Return and refund guidelines

At Cloudeey, we are committed to providing you with the best possible service and experience. However, if for any reason our platform does not meet your expectations, we offer a simple and hassle-free refund policy.

3-Day money-back guarantee

We are confident that you will love using Cloudeey.
Still, if you are not fully satisfied, we offer a full refund within 3 days of your original purchase — no questions asked.

Conditions for refund

You are eligible for a full refund if:

• You request a refund within 3 days from the date of purchase.
• You can provide a valid reason if requested (optional but helps us improve).

You are not eligible for a refund if:

• You request a refund after the 3-day period.
• You have violated our Terms and Conditions.
• You simply decide not to use the product anymore without a valid issue.
• You requested a refund for issues already resolved by our support team.

How to request a refund

Refund requests must be submitted through our dashboard web-based portal. Log in to your account, raise a request via the support ticket section, and our admin team will respond quickly within 24 hours.

Simply follow these easy steps:

1. 1

   Log in to the Cloudeey dashboard web-based portal.

   Access your account and navigate to the support or help section where you can raise a ticket.

2. 2

   Raise a refund request via support ticket.

   Submit your refund request through the support ticket form. Include your order ID, email, and a quick description of your request.

3. 3

   Our admin will respond within 24 hours.

   Our team will review your refund request and respond quickly within 24 hours. Once approved, we will process your refund to the original payment method used at checkout.

Refunds will be issued to the original payment method used at checkout.

Refund processing time

Once your refund is approved, it may take 5–10 business days for the amount to reflect in your bank statement, depending on your payment provider.

Non-refundable situations

Cloudeey reserves the right to suspend or terminate any user account without prior notice for reasons including but not limited to

• Purchases made through unauthorized sources.
• Requests based on lack of features not available in the product description.
• Downgrades from a higher-tier plan after extensive usage.

We appreciate your feedback

If you choose to request a refund, we would be grateful if you could let us know why. Your feedback helps us improve Cloudeey for future users!