Frequently Asked Questions
Cloud computers, backups, privacy, GDPR, HIPAA, performance, dashboard, support tickets, and 24/7 availability—everything you need to know about Cloudeey.
A cloud computer is a full Windows or Linux desktop that runs in the cloud instead of on your laptop or PC. With Cloudeey, you stream your desktop and apps over the internet—your data stays in secure data centers, you get the same experience from any device, and there's no data on your local machine. It's also known as Desktop as a Service (DaaS).
Yes. Your Cloudeey cloud computers are available around the clock. The platform and your desktops run in enterprise data centers with high availability—you can work anytime, from anywhere, without worrying about uptime.
Cloudeey cloud computers are built for professional use with optimized streaming, responsive input, and scalable CPU and RAM. Performance is consistent because workloads run on dedicated or shared enterprise infrastructure—no slowdowns from an old laptop. You can choose plans that match your needs (e.g. standard office work vs. heavier apps).
The Cloudeey dashboard lets you manage your cloud computers in one place: start or stop desktops, view usage and billing, manage users and access, open support tickets, and access backups and restore options. Everything you need to run and monitor your cloud desktops is there.
Yes. Cloudeey is built with enterprise-grade security: end-to-end encryption, no data stored on local devices, role-based access control, and zero-trust principles. Your data stays in secure cloud infrastructure.
Log in to the Cloudeey dashboard from any browser. Your cloud computers are available 24/7—start your desktop and work from any device, anytime. No need to be in the office.
Your data lives in the cloud, not on the device. If a laptop is lost or stolen, revoke access from your Cloudeey dashboard. Your files and workloads remain safe; the thief cannot access your cloud computers without your credentials.
We use automated backups and instant rollback so your work is never lost. If something goes wrong, you can restore to a previous point in time. Data lives in the cloud with redundancy—no data on local devices means no local data loss.
No. We offer a dedicated migration service with a secure migration room, progress tracking, and a clear dashboard. You can view files, credentials, and status so there’s no confusion—and no data loss.
Cloudeey uses automated, encrypted backups so your cloud computer data is protected. You can restore to a previous point in time from the dashboard. Backups run on a regular schedule and support instant rollback—so you can recover quickly from mistakes or issues without data loss.
Your data lives in the cloud with redundancy and automated backups. If you accidentally delete something or need to undo changes, use the restore option from your dashboard. We design for no data loss—your work is protected in secure data centers, not on a single device.
Backups run on a regular schedule so you always have a recent restore point. You can also trigger or manage backup and restore from the Cloudeey dashboard. Exact frequency depends on your plan—contact us or check your dashboard for details.
Backup data is stored in the same secure, encrypted infrastructure as your cloud computers—in enterprise data centers with strict access controls. We do not store your data on consumer devices; it stays in the cloud for security and compliance.
Use the Cloudeey dashboard to choose a backup point and start a restore. The process is designed to be straightforward—you can roll back to a previous state without losing data. If you need help, open a support ticket and our team can guide you.
We design our systems to minimize data loss: encrypted backups, redundant storage, and no data stored on local devices. Your work stays in the cloud. For specific SLAs or guarantees, see your agreement or contact us.
We protect your privacy with encryption in transit and at rest, strict access controls, and a policy of not selling your data. Your data stays in secure data centers; we process it only to provide and improve the service. For full details, see our Privacy Policy.
Yes. Cloudeey is built on GDPR-compliant infrastructure. We help you handle EU personal data with confidence—encryption, access controls, and data processing designed to meet GDPR requirements. You can find more in our GDPR page and Privacy Policy.
Yes. Cloudeey meets HIPAA requirements for protecting health information. Healthcare organizations can use our cloud computers for PHI with appropriate safeguards, encryption, and access controls. We provide the infrastructure; you maintain your policies and BAAs as needed.
Yes. Healthcare practices, clinics, and organizations handling patient data can use Cloudeey. We provide HIPAA-compliant infrastructure and features so you can work with sensitive health information securely in the cloud.
Only you and users you authorize (e.g. team members with roles you assign) can access your cloud computers and data. We use role-based access control and do not use your data for advertising or sell it to third parties. Access by Cloudeey staff is limited to what’s needed to operate the service and is governed by strict policies.
Our Privacy Policy and GDPR page are available on this website. You can find them in the footer and in the Legal & Policies section. They explain how we collect, use, and protect your data and your rights under GDPR and other laws.
You can open a support ticket from the Cloudeey dashboard or the Support page on our website. Log in, go to Support or Help, and submit your request. Our team will respond and you can track the status of your ticket in the dashboard.
Cloudeey cloud computers are available 24/7, and we aim to support you when you need it. Support ticket response times may vary by plan and region. Check the Support page or your dashboard for current availability and how to get help anytime.
Yes. Your Cloudeey cloud computers are available around the clock. The platform runs in enterprise data centers with high availability, so you can work anytime, from anywhere—weekends, nights, or different time zones—without worrying about your desktop being offline.
Everything is in the Cloudeey dashboard: support tickets, cloud computers, users, backups, and billing. Log in to view and manage your tickets and account in one place.
Submit a support ticket from the Cloudeey dashboard or visit the Support or Contact page on our website. We'll respond and you can track the conversation in your ticket history. For urgent issues, check your plan for available support channels.
Yes. Because your desktop runs in the cloud, you can access it from any device with a browser and internet connection—laptop, tablet, or another PC. Your cloud computer is available 24/7 from anywhere, with no data left on the device you use to connect.
Still have questions?
If your question isn't listed here, open a support ticket from your Cloudeey dashboard or contact us. We're happy to help with cloud computers, backups, and compliance.
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