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Privacy Policy

Effective Date: 01/01/2025

At Cloudeey Desktop as a Service (“Cloudeey,” “we,” “our,” or “us”), we prioritize protecting the privacy of our customers, users, and visitors (“you,” “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including the Cloudeey platform, applications, and websites. By accessing or using our services, you agree to the terms of this Privacy Policy.

 

1. Information We Collect

1.1 Personal Information

We may collect personal information that can identify you directly or indirectly, including:

  • Name

  • Email address

  • Phone number

  • Billing and payment information

  • Login credentials (username and password)

1.2 Non-Personal Information

We may also collect non-personal information, such as:

  • IP address

  • Browser type and version

  • Operating system

  • Device information

  • Usage data (e.g., pages visited, features used)

1.3 Sensitive Information

In some cases, we may process sensitive information with your explicit consent, including biometric data for security purposes (e.g., facial recognition for authentication).

 

2. How We Collect Information

2.1 Information You Provide

We collect information when you:

  • Register for an account

  • Subscribe to our services

  • Contact our support team

  • Complete forms or surveys

2.2 Information Collected Automatically

We collect certain information automatically when you use our services, such as:

  • Cookies and similar tracking technologies

  • Log files and analytics tools

2.3 Information from Third Parties

We may receive information about you from third-party services, such as payment processors or authentication providers.

 

3. How We Use Your Information

3.1 To Provide Services

  • Deliver and manage your cloud desktop environment

  • Process transactions and payments

  • Authenticate and secure access to your account

3.2 For Communication

  • Respond to your inquiries and provide customer support

  • Send you updates, promotions, and service-related information

3.3 For Improvement and Analytics

  • Analyze usage trends to improve our services

  • Monitor and enhance system performance

3.4 For Legal and Security Purposes

  • Comply with legal obligations

  • Prevent fraud, unauthorized access, and other security breaches

 

4. How We Share Your Information

4.1 With Service Providers

We may share your information with trusted third-party service providers who assist us in operating our services, such as hosting providers, payment processors, and analytics tools.

4.2 With Affiliates and Partners

We may share your information with affiliates and business partners for joint offerings or promotions.

4.3 For Legal Compliance

We may disclose your information if required by law, such as to comply with a subpoena, legal process, or regulatory requirement.

4.4 In Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

 

5. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of data in transit and at rest

  • Secure authentication methods (e.g., two-factor authentication)

  • Regular security audits and monitoring

However, no system is completely secure, and we cannot guarantee the absolute security of your data.

 

6. Your Rights and Choices

6.1 Access and Update Your Information

You can access, update, or delete your personal information by logging into your account or contacting our support team.

6.2 Opt-Out of Marketing

You can opt-out of receiving promotional communications by following the unsubscribe instructions in our emails.

6.3 Request Data Deletion

You have the right to request the deletion of your personal data, subject to legal and contractual obligations.

6.4 Cookies and Tracking

You can manage cookies and tracking preferences through your browser settings or our cookie management tool.

 

7. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. When data is no longer needed, we securely delete or anonymize it.

 

8. International Data Transfers

If you are located outside the jurisdiction where our servers are hosted, your information may be transferred internationally to provide our services. We ensure appropriate safeguards are in place to protect your data.

 

9. Children’s Privacy

Cloudeey is not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will delete it promptly.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top indicates when the latest changes were made. We encourage you to review this policy periodically for updates.

 

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Cloudeey Desktop as a Service
Email: info@cloudeey.com
Address: Unit 6 Trinity Court Fonthill Retail Park Clondalkin Dublin 22, Ireland